Important Notice Regarding Your Visa Check Card

By now you should have received your new debit card. The good news is that you can go to any Call FCU ATM and change your PIN number to something you can remember. Please keep in mind that the old cards (starting with the number 446797) will no longer work.

If you have questions or concerns, please don't hesitate to contact us at 804-274-1200 or 1-800-796-2328. Thank you so much for your patience during our conversion.

Making your transactions easier! 

The VISA Debit Card has many uses and advantages over writing personal checks!

Instead of writing a check, use the VISA Debit Card to

• Purchase goods and services from any merchant who accepts VISA and get cash back.
• Amounts are deducted from your checking account similar to checks clearing.
• Use at ATM Machines to make deposits and withdrawals to and from your checking account. Using CU24 ATM’s is Free to Call FCU members, however other network transactions cost $1.00.  (May also be subject to ATM owner’s surcharge)
• Honored by all merchants that display the Visa Logo, but the debit transaction will post to your checking account.
• It's fast and convenient!

Always choose “Credit”!  It’s to your advantage!

When using your Visa Debit Card for a retail purchase, you will be given a choice between debit (using your PIN) or credit (signature required). Be sure you always choose credit when you do not need cash back.

What's the difference? In both cases the amount of your purchase will be deducted from your checking account. When you choose "debit", it costs the credit union more to perform the transaction. However, if you push "credit" you have no liability on unauthorized transactions, and it saves the credit union money! Help to keep your dividend rates higher, loan rates lower and do your part and push, "credit" for every Visa Debit transaction

Verified by Visa

Verified by Visa protects your existing Visa card with a personal password (on participating websites), giving you reassurance that only you can use your Visa card online. Click here to create this password. Please note that you will need to create this password in order to make purchases with your Visa Debit or Credit Cards at participating merchants online. Don't delay - create your password today!

Visa Debit Lost / Stolen Number: 1-800-472-3272

Important Notice About Fraud Alerts:
If you have a Visa Debit with the credit union we offer a service to protect you from Identity Theft.  Our card processor, Fiserv, will try to contact you if they suspect that fraud is occurring on your account.  They do this by continuously monitoring suspicious activity on your account.  To avoid your card being blocked when you travel, please let us know beforehand so we can note your account.  Also please be sure to keep the credit union up to date with your most current phone numbers so we are able to contact you as soon as we notice any suspicious activity.  Fiserv will not ask for your PIN number or CW code; however, they may ask for your card number and other information to verify your identity.  If you are unsure, you can call 1-800-472-3272.